Frequently Asked Questions

When and where are the classes/activities offered?
The times and locations for each class are listed in the course description. Click for a Listing of Location Addresses.

How do I register for a class?
Registration and payment options include:

• Walk In: Cash (exact change only), Check, Credit Card
• Mail In: Check, Credit Card
• Drop Box (located at Pole Green Community Center and Taylor Complex): Check, Credit Card
• Discover Recreation Online: Credit Card*

*There is a convenience fee attached to each online transaction that is charged by the service provider, Active Network LTD. The $2.50 convenience fee is added to partially offset the cost of internet registration services. Convenience fee charges are non-refundable. In order to avoid multiple convenience fees, we recommend that you register for all of your families programs in one checkout transaction.

What can I do with Discover Recreation Online?

• View programs and availability
• Register or waitlist for programs
• View facilities available for rent
• View account details and history

In order to register for a program online, you need your Login ID, Account PIN, an email address and a valid credit card such as Visa, MasterCard, Discover or American Express. If you have registered for a Hanover County Parks and Recreation program or have rented a facility since 2008, you already have a Login ID and Account PIN.

You may call the Hanover County Parks and Recreation office at (804)365-7150 Monday-Friday, 8:30am-5:00pm or if you have an email address on file you can use the "Forgot My Password" function in the "My Account" tab. This info will then be immediately emailed to you.

If you have not registered for a Hanover County Parks and Recreation program since 2008, you may create a new account online and request it to be activated by selecting the "My Account" tab and clicking the "Request New Account" button.

Can I register a child/person from another family online?
Due to the confidentiality of Login ID and PIN and legal liability, the main contact of the account (that the child is a member of), should be the person responsible for registering the child. Account members must be part of the same immediate family and all financially responsible to the main account contact. Friends or relatives without internet access can register by walk in or mail in.

What if online I see there are no spaces available in the program I want?
You can add your name to the waitlist for the program by clicking on the "Waitlist" button. This does not commit you to the program if space becomes available. You will be contacted if a spot comes available and you may then register or decline.

If online I see a facility is available to rent, what is the next step I take?
Shelter reservations are taken up to one year in advance. Presently, shelter reservations cannot be made online. Complete a Shelter Reservation Form and submit it with payment to the Department in one of the following methods:

• Walk In: Cash (exact change only), Check, Credit Card
• Mail In: Check, Credit Card
• Drop Box (located at Pole Green Community Center and Taylor Complex): Check, Credit Card

How do I join an athletic league?
Click for the Adult and Youth Leagues listing. Please call or e-mail the contact person listed under the league information for details about participating.

How do I reserve an athletic facility?
If you are interested in reserving an athletic field in one of the county parks, please call Parks and Recreation at (804) 365-4695 or email parksandrec@co.hanover.va.us to obtain a "Use of Park Facility Application" form as well as rate information.

If you are interested in reserving an athletic facility that is located in or on the property of a Hanover County school, please fill out the online "Facility Use Request Form".

Both applications require a certificate of insurance and must be received at least two weeks prior to event.

How do I check on the conditions of the athletic fields in the parks?
Inclement weather may force the closure of athletic fields. To check on the status of an athletic field, call the automated Field Information Hotline, (804) 365-4698 or visit us on Twitter at www.twitter.com/hanoverparksrec. This line is updated after 3pm on weekdays during inclement weather.

What is the inclement weather/adverse conditions policy?
When Hanover County Schools are closed due to inclement weather or adverse conditions, all recreational programs and activities will be cancelled. Please call (804) 365-7150 or (804)365-4695 for the latest information on closings and cancellations. To check field conditions, please call (804) 365-4698.

Hanover County Public Schools Inclement Weather Use of Facilities Policy:
The extended period of inclement weather combined with the differences in weather conditions that may exist from one end of the county to another, encourages a position that supports flexible use of facilities. When schools are closed on Friday, all activities are cancelled for Friday. The status of Saturday/Sunday events, however, falls to the discretion of the school principal to allow or disallow activities as originally scheduled. Factors to be considered are safety related. We do not wish to jeopardize the safety of anyone, nor place anyone in a libelous position by allowing access to school property when conditions are not safe due to snow or ice.

What do I do if I need special accommodations?
Hanover County Parks and Recreation encourages individuals with disabilities to participate in any program or class offered through the Department. If any special assistance is needed to participate in a program, please contact our Recreation Coordinator (Therapeutic) at (804) 365-7150 at least 15 days prior to the start of the program to further discuss these needs.