Professional Standards and Risk Management

badgeCalendar Years 2005-2010
Status Report

Citizen Contacts vs. Administrative Investigations

The following chart provided is probably the most compelling and convincing demonstration that the employees of the Hanover County Sheriff's Office are providing a high level of customer service to the citizens of Hanover County. This is demonstrated by comparing the number of citizen contacts (any and all) to the number of Administrative Investigations or complaints received by the Office of Professional Standards & Risk Management.

Category
2010
2009
2008
2007
2006
2005
Calls for Service 43,136 40,622 42,339 41,061 38,325 38,047
Traffic Stops 33,881 38,207 36,663 30,917 29,368 25,350
Park, Walk, & Talk 46,971 51,325 45,822 40,515 35,822 28,867
Crime Prevention Contacts 16,027 48,906 24,686 26,408 21,227 11,246
Senior Visits 529 503 337 321 471 457
School Lunch Visits 472 583 680 537 431 220
Open Doors Located 549 439 413 509 263 290
Funerals Escorted 374 330 352 349 386 346
Self Initiated Calls 25,687 30,033 29,469 21,412 14,881 14,756
Field Interview Cards 1,290 1,620 1,661 1,454 1,003 737
       
TOTAL CONTACTS 168,916 212,568 182,422 163,483 142,177 120,316
# Of Administrative Investigations 37 39 35 29 22 31
             
# of Citizen Contact per Investigation 4,565.30  5,450.46 5,212.06 5,637.34 6,462.59 3,881.16
% of Citizen Investigations per Contact 0.022 0.018 0.019 0.018 0.015 0.026