Social Services Department
Contact Us
Director, Sheila Crossen-Powell
E-mail: Sheila.Crossen-Powell@dss.virginia.gov
Phone: (804) 365-4100
Fax: (804) 365-4110
Locations: The Department of Social Services' main building is located at the Human Services Center building on US Route 1, 12304 Washington Hwy., Ashland, VA 23005; (804) 365-4100.
Operating Hours:
Monday through Friday, 8:30 a.m.–5:00 p.m.
The new Bell Creek Road office is open Monday through Thursday from 8:30a.m.-5:00p.m. and Friday 8:30a.m.-12:30p.m.; located at 8475 Bell Creek Road, Mechanicsville, VA 23116; (804) 365-4100.
There is a Hanover Department of Social Services Benefit Programs Specialist stationed at the hospital in the Memorial Regional Medical Center in Mechanicsville, Virginia. This specialist determines eligibility for medical assistance, including Medicaid and FAMIS, and can be reached at 804/365-4100.
 Functions of the Dept. of Social Services
The Dept. of Social Services offers a variety of benefit and service programs. The Dept. should be contacted to determine specific eligibility requirements for benefit and/or social service programs. Functions of the Department are handled by the following division and units:
Benefit Programs Division
Receives and processes initial applications for assistance and provides initial screening and assessments for other service needs by families. In addition, the division refers customers to employment related services, such as child day care and job training for TANF recipients, in order to make the family as self sufficient as possible.
Permanency Unit and Protection Unit
These two units are responsible for adult, adoption, and foster care services (Permanency) and child and adult protection services (Protection).
Self Sufficiency Unit
Receives applications and determines eligibility for Child Care. Coordinates employment services and Virginia Initiative for Employment not Welfare (VIEW) participation.
Customer Service Unit
This unit oversees the provision of quality service by providing Hanover residents excellent customer service through community collaborations. They process crisis and energy assistance and provide information and referrals to customers.
How You Can Be Involved
There are many ways for community individuals and groups to contribute their time and resources to those in need.
Vision, Mission & Values
Vision
A community inspired by its people, tradition, and spirit where citizens are encouraged to form a strong foundation for themselves and their families.
Mission
Helping
Others;
Promoting
Empowerment
Values
- Accountability
- Innovation
- Integrity
- Respect
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