Social Services Department
Contact Us
Director, Sheila Crossen-Powell
E-mail: Sheila.Crossen-Powell@dss.virginia.gov
Phone: (804) 365-4100
Fax: (804) 365-4110
Locations: The Department of Social Services' main building is located at the Human Services Center building on US Route 1, 12304 Washington Hwy., Ashland, VA 23005; (804) 365-4100.
Operating Hours:
Monday through Friday, 8:30 a.m.–5:00 p.m.
The new Bell Creek Road office is open Monday through Thursday from 8:30a.m.-5:00p.m. and Friday 8:30a.m.-12:30p.m.; located at 8475 Bell Creek Road, Mechanicsville, VA 23116; (804) 365-4100.
The Regional Memorial Hospital medical outpatient building (processing Medicaid only) is open Monday through Friday from 7:30a.m.-4:00p.m.; located at 8220 Atlee Road; MOB 1, Suite 309; Mechanicsville, VA; (804) 365-4100.
 Functions of the Dept. of Social Services
The Dept. of Social Services offers a variety of benefit and service programs. The Dept. should be contacted to determine specific eligibility requirements for benefit and/or social service programs. Functions of the Dept. are handled by the following division and units:
Family Resources Division
Receives and processes initial applications for assistance and provides initial screening and assessments for other service needs by families. In addition, the division refers customers to employment related services, such as child day care and job training for TANF recipients, in order to make the family as self sufficient as possible.
Permanency Unit and Protection Unit
These two units are responsible for adult, adoption, and foster care services (Permanency) and child and adult protection services (Protection).
Family Support Unit
Receives applications and determines eligibility for Child Care. Coordinates employment services and Virginia Initiative for Employment not Welfare (VIEW) participation.
Customer Service and Outreach Unit
This unit oversees the provision of quality service by providing Hanover residents excellent customer service through community collaborations. They process crisis and energy assistance and provide information and referrals to customers.
How You Can Be Involved
There are many ways for community individuals and groups to contribute their time and resources to those in need.
Vision, Mission, Value & Goals
Hanover County’s Vision
Hanover - where a family of communities, inspired by its people, traditions, spirit and history, is the foundation for its future.
Hanover Social Services Supports the County’s Vision by promoting…
…a community where individuals and families are encouraged to access supportive human services to improve their quality of life.
With the Mission of…
Helping
Others;
Promoting
Empowerment
Values of…
- Recognizing strengths.
- Responding to needs.
- Being service oriented.
- Being innovative and creative.
- Being a community partner.
And Goals that are to…
- Promote safety, stability, and well-being (including independence, and personal responsibility) for children, families, and adults.
- Expand services and resources by maximizing all revenue and community sources.
- Provide excellent customer service by developing public trust.
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